Real Time Analyst

Company: VirtualVocations
Location: Mission Viejo
Posted on: November 12, 2024

Job Description:

A company is looking for a Real Time Analyst in Workforce Management.

Key Responsibilities

Manage support queues to ensure Service Level Agreements are met
Onboard and offboard agents from various tools and systems
Monitor attendance and PTO to maintain required headcount

Required Qualifications

3+ years of experience in a contact center environment
2+ years of experience in a Workforce Management role
Strong proficiency in Excel/Google Sheets
Experience in creating reports and automations
Ability to analyze data and forecast workforce needs

Keywords: VirtualVocations, La Quinta , Real Time Analyst, Professions , Mission Viejo, California

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