GUEST EXPERIENCE SPECIALIST
Company: Marriott
Location: Palm Springs
Posted on: October 19, 2024
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Job Description:
Additional Information Full Time, Front Desk, F&B
assistance, Pay: $19.50/hourJob Number 24168473Job Category Rooms &
Guest Services OperationsLocation Courtyard Palm Springs, 1300
Tahquitz Canyon Way, Palm Springs, California, United
StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition
Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about
giving guests a smooth check-in and check-out. Instead, we want to
build and experience that is memorable and unique. Our Guest
Experience Specialists take the initiative to deliver a wide range
of services that guide guests through their entire stay. Their role
goes beyond the traditional front desk to take ownership of the
guest experience in the main areas of the hotel with a "guest
first" mindset. They are empowered to move about their space and do
what needs to be done. Whether processing operational needs,
addressing guest requests, completing reports, delivering quality
meals, or sharing the highlights of the local area, the Guest
Experience Specialist makes transactions feel like part of the
experience.No matter what position you are in, there are a few
things that are critical to success - creating a safe work place,
following company policies and procedures, maintaining
confidentiality, protecting company assets, upholding quality
standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Experience Specialists will
be on their feet and moving around (stand, sit, or walk for an
extended time) and taking a hands-on approach to work (move, lift,
carry, push, pull, and place objects weighing less than or equal to
25 pounds without assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all
these things well (and other reasonable job duties as requested) is
critical for Guest Experience Specialists - to get it right for our
guests and our business each and every time.PREFERRED
QUALIFICATIONSEducation: High school diploma or G.E.D.
equivalent.Related Work Experience: No related work
experience.Supervisory Experience: No supervisory
experience.License or Certification: NoneThe pay range for this
position is $19.50 to $19.50 per hour and offers health care
benefits, flexible spending accounts, 401(k) plan, earned paid time
off and/or sick leave, life insurance, disability coverage, and
other life and work wellness benefits. Benefits may be subject to
generally applicable eligibility, waiting period, contribution, and
other requirements and conditions.Marriott International is an
equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law. Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.At Courtyard, we're
passionate about better serving the needs of travelers everywhere.
It's what inspired us to create the first hotel designed
specifically for business travelers, and it's why the Courtyard
experience today empowers our guests, no matter the purpose of
their trip. We're looking for achievers who are passionate about
providing a guest experience that goes above and beyond, enjoy
being part of a small yet ambitious team, and love learning how to
always improve - all while having fun.In joining Courtyard, you
join a portfolio of brands with Marriott International. Be where
you can do your best work,--- begin your purpose, belong to an
amazing global--- team, and become the best version of you.
Keywords: Marriott, La Quinta , GUEST EXPERIENCE SPECIALIST, Other , Palm Springs, California
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