National Account Portfolio Manager
Company: Allied Universal
Location: San Diego
Posted on: October 22, 2024
Job Description:
National Account Portfolio Manager
Job Locations
US-CA-San Diego
Requisition ID
2024-1289976
Category (Portal Searching)
Management
Business Unit
AUS
Overview
Allied Universal, North America's leading security and facility
services company, provides rewarding careers that give you a sense
of purpose. While working in a dynamic, diverse and inclusive
workplace, you will be part of a team that fuels a culture that
will reflect in our communities and customers we serve. We offer
medical, dental and vision coverage, life insurance, retirement
plan, employee assistance programs, company discounts, perks and
more for most full-time positions!
Job Description
National Account Portfolio Manager The National Account Manager
position is expected to be the manager of the contractor's assigned
security team and as such, has regional oversight for all security
service delivery requirements stated in this statement of work. The
security manager position has accountability for strategic
operation's scope of service. This person will be responsible for
the administration, coordination, planning, development, direction
and implementation of projects and initiatives which reflect
Samsung Semiconductor's core objectives and is designed to
establish a pattern of collaboration that will enhance and improve
the partnership between the Contractor and Samsung Semiconductor. A
key part of this partnership activity is for the Samsung
Semiconductor internal security management to routinely consult on
the needs, priorities and opportunities to deliver greater value in
the pursuit of the success of the Samsung Semiconductor security
program. Responsibilities (Major Duties)
Develop and maintain a strategic
service delivery program which meets standards and goals for all
geographies regarding operation objectives, service delivery
strategies and ongoing methodologies for constant customer and
employee satisfaction Partner with Samsung Semiconductor security
management Assist with contract compliance across all Samsung
Semiconductor locations covered under this agreementProvide a
standardized program, which ensures a consistency of service
standards, tools, and best practices throughout all three Samsung
Semiconductor locations covered under this agreement Responsible
for facilitating regional communication to oversee the
standardization of post orders, training standards, operating
procedures, invoicing, terminology, and quality compliance Identify
service improvements and efficiencies throughout the operation and
communicate these opportunities and recommendations to the client
Ensure the Contractor's core values are aligned with Samsung
Semiconductor needs Ensure that quality, accuracy, responsiveness,
and integrity is being delivered to all internal and external
customers by the regional and corporate supportMaintain all
required portfolio contracts and agreements Develop a Contractor
playbook in alignment with client's goals, update annually Develop
and maintain emergency preparedness process and procedural
informationProvide technical information related to safety and
emergency preparedness issuesResearch and compile data for, and
prepare training manuals, department procedures, reports, and other
SERT related materialsMake recommendations regarding the purchase
of emergency preparedness safety and other equipment and
suppliesPlan, direct, monitor, and evaluate the effectiveness of
comprehensive company-wide emergency preparedness services and
programs, including needs assessment, program design, planning,
implementation, and evaluationAct as liaison between senior level
management and program staff to ensure that all appropriate
policies and guidelines are followed, and that programs are
developed with adequate resources to maintain expected levels of
serviceConsult with other program managers on relevant programs
issues, develop alternative strategies and assist in the
implementation of emergency preparedness advancements and solutions
as necessary.Directs the development and operation of Samsung
Semiconductor's emergency response teams (SERT). Responsible for
developing strategy, providing leadership, and management of SERT
for multiple sites.Ensure that all Contractor personnel are
empowered to successfully meet their objectives Assist in overall
Samsung Semiconductor security functions as mutually agreed upon by
the parties Skill Requirements
High School Diploma Minimum of 10+
years of customer service-related experience Minimum of 10+ years
of security, law enforcement, or asset protection related
experience Excellent verbal and written communication skills, in
the English languageA high degree of organization and time
management skillsDetail orientedAbility to develop, refine and
manage processesPossess security operations knowledgeKnowledgeable
of all Samsung Semiconductor policies and proceduresAbility to work
and make decisions independently while also being a team
playerProfessional demeanor and excellent customer service
skillsPossess a solid employment history demonstrating reliability
and dependabilityPossess critical thinking skills and the ability
to apply problem solving techniques to identify and implement
results-oriented solutionsStrong computer skills to include
presentations, text documents and spreadsheetsExcellent
presentation skillsAbility to handle multiple projects
simultaneouslyPossess a good understanding of finances and
budgetingAbility to effectively delegate and mobilize
resourcesAbility to effectively lead and mentor a team of security
professionals Other Requirements
Must be able to work flexible
schedulesQuarterly TravelValid CA Drivers License with clean
driving record Salary Range: $140,000 - $150,000 / year PPO #
14417
Closing
Allied Universal is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race/ethnicity, age, color, religion, sex, sexual orientation,
gender identity, national origin, genetic information, disability,
protected veteran status or relationship/association with a
protected veteran, or any other basis or characteristic protected
by law. For more information: www.aus.com If you have any questions
regarding Equal Employment Opportunity, Affirmative Action,
Diversity and Inclusion, have difficulty using the online system
and require an alternate method to apply, or require an
accommodation at any time during the recruitment and/or employment
process, please contact our local Human Resources department. To
find an office near you, please visit: www.aus.com/offices.
Requisition ID
2024-1289976
Keywords: Allied Universal, La Quinta , National Account Portfolio Manager, Executive , San Diego, California
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