Executive Director, Online Operations
Company: West Coast University
Location: Irvine
Posted on: October 16, 2024
Job Description:
SummaryReporting to the Co-President of Business Operations, the
Executive Director of Online Operations is responsible for the
strategic and operational leadership of online education for West
Coast University. The Executive Director of Online Operations is
responsible for collaboratively analyzing, developing and
implementing a business model which provides successful strategies
for attraction, retention and achieving positive student outcomes
while advancing fiscal results. The Executive Director of Online
Operations additionally plans, develops, organizes, implements,
directs and evaluates the effectiveness and efficiency of online
education. The role will work in close partnership with Academic
leaders and shared services partners to develop scalable high
quality online educational programs, including the identification
of new programs. Provides leadership in the interpretation,
coordination, and administration of university policies and
procedures on student enrollments, financial aid, student aid,
student retention, career services, educational/support staff and
human capital administration. Will be responsible for directing and
meeting operational budgets and prepares reports relating to all
functional areas. This role is based in the Irvine, CA or
Richardson, TX location and consistent in-person presence is
expected in order to achieve collaboration with other related
functions.Essential Functions & Responsibilities
- Responsible for the comprehensive coordination of overall
leadership and evolutionary vision of the online learning goals for
the University.
- Works collaboratively with the University academics,
admissions, finance and marketing staff, as well as other key
offices and resources, to develop a comprehensive online business
model that stretches from the recruitment to the graduation and
placement of online students and supports a student centered
learning experience.
- Works with academic leadership in all aspects of creating a set
of successful online learning programs, including, but not limited
to, curriculum design, identification and integration of new
technologies, program development and learning products.
- Researches, identifies, and recommends new online academic
programs.
- Responsible for administration of online learning strategies
including design elements, accelerated development methods, program
pricing and financial aid packaging of new programs and
offerings.
- Utilizes a standards-based approach to quality assurance of
operations including working with internal QA and Compliance to
ensure appropriate adherence to regulations and policies.
- Oversees the development, maintenance and implementation of all
online learning-related policies and procedures ensuring
compliance.
- Plans, develops, organizes, implements, directs and evaluates
the effectiveness and efficiency of online education and financial
sustainability of the Online Operations Department in collaboration
with Program Directors, campus Administration, faculty, and support
staff.
- Develops and manages annual budget, ensuring effective budget
planning and fiscal responsibility. Ensures campus achieves all
budgeted profit and loss metrics.
- Assures high academic standards through the establishment of
appropriate student evaluation mechanisms.
- Actively engages in and promotes student academic achievement
assessment processes and procedures and uses this data to improve
instructional methodologies.
- Monitors student retention and satisfaction and assists in
developing action plans for improving student
retention/satisfaction.
- Establishes sound decision making and governance process that
presents the full benefit of technology to build the West Coast
University brand and capitalizes on opportunities for program and
geographic growth.
- May represent the University externally to media, regulatory
agencies, funding agencies, and the general public as appropriate
and directed by manager.
- Adheres to established operating policies, procedures and
approaches for computing and information technology consistent with
Company policies and objectives and ensures appropriate
execution.
- Maintains professional appearance for position and serves as a
role model, leader and mentor to the campus community.
- Conducts job responsibilities in accordance with the standards
set out in the Company's Code of Ethical Conduct, Compliance
Agreement, Sexual Harassment Policy or any of its policies and
procedures, applicable federal and states laws, and applicable
professional standards.
- Maintains regular and timely attendance, reports to work as
scheduled and assures time worked and/or time-off is recorded
properly.
- Attends in-services and other required meetings.
- Maintains confidentiality of all student, associate, and/or
company information as required.
- Exercises care, proper use and maintenance of department
equipment and supplies and identifies unsafe conditions and makes
appropriate adjustments.
- Maintains order, cleanliness and safety at work.
- Performs other job duties as assigned.Education
- Bachelor's degree in education, administration, business
management, student affairs, or related field required.
- Master's degree in education, administration, business
management, student affairs, or related field strongly
preferred.Knowledge/Experience
- A minimum of five years successful enterprising dynamic senior
level management experience in managing, challenging, and leading
an online division in higher and/or proprietary education.
- Demonstrated success and experience managing a
multi-million-dollar business that translates to running a $50M
business.
- Experience in entrepreneurial approaches to establish new
initiatives.
- Success as a change agent.
- Demonstrated accomplishments in the area of online degree
learning.
- Experience in education management/administration, advanced
education, post-masters continuing education, distance/extended
learning, or related field leading and managing educational
programs.
- Experience with and working knowledge of Microsoft Office.
- Knowledge of instructional design practices with the ability to
convey complex technical concepts.
- Knowledge of project management and the use of metrics to
identify resource needs and provide accountability.
- Knowledge of learning theories, instructional design, and
outcomes-based assessments.
- Knowledge of learning management systems, computer platforms,
and authoring software.
- Knowledge of the functional needs of online instructors and
students.
- Knowledge of the principles of supervision, administration,
systems management, and community organization as applicable to
specialized program area.
- Knowledge of state, federal and local laws/regulations relating
to programs, governmental compliance and other regulatory standards
such as Title IV, ABHES, BPPE, WASC and other accreditation
standards.
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Keywords: West Coast University, La Quinta , Executive Director, Online Operations, Executive , Irvine, California
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